FAQ

Our customer service team is available in the Shanghai time zone from Monday to Friday, 9:00 am to 6:00 pm. If you have any questions during the shopping process, you can communicate with us online during these working hours. Our team is committed to providing you with excellent service and support.

If you contact us outside of the aforementioned working hours, we may miss your message, but we will attempt to respond to you via email using the address you provided. Please check your inbox or spam folder for our reply. For any further assistance, you can reach us at help@bbkstar.com.

Currently, we have a limited number of payment methods available. However, we have plans to expand and add more payment options in the future.

After a successful payment, you will receive an email with your order information. If you provided an email address during the payment process, you will be automatically registered as a user. You can log in to our website using your email address to view your order. Alternatively, you can also register for a new account before making a payment.

In short, you can access your order either through the email we send you or by logging into our website.

We will send you an email with the tracking number to the email address you provided after the shipment. You can use this number to track the shipment on the shipping company's website.

Similarly, you can also log into our website to view the tracking number for your shipment.

To track your shipment, please visit the following webpage: https://track.4px.com/

To view the policy information, including the refund policy, privacy policy, terms of service, shipping policy, and contact information, you can scroll down to the bottom of our website. There, you will find links to our various policies and contact details.

If you need a refund within 60 days from the date of payment, and the product is undamaged, you can request a refund by contacting our customer service. Once we receive the product and verify that it meets the return criteria, we will issue a full refund. Please note that if there are any shipping charges involved in this process, you will be responsible for covering those expenses.

When you open the checkout page using the PayPal Express Checkout button, if you haven't completed the payment verification with PayPal, you will see this prompt. Currently, Shopify's payment system does not automatically redirect for verification. To avoid this issue, you may need to manually verify the PayPal payment or refrain from using the Express Checkout button. You can learn more through this link.