Refund policy
We have a 60-day refurn policy. From the date of purchase (after successful payment), you have a maximum of 60 days to initiate a return.
Refund for Unshipped Items
If the product has not been shipped, please contact customer service, and we will provide a unconditional refund.
Refund for Shipped Items
If the product has already been shipped, you can contact customer service at any time within 60 days to request a refund.
You are responsible for ensuring the integrity of the product during the return process, and you will be responsible for any shipping fees incurred. Once you receive the merchandise, please ship it to the designated return address provided by us. Upon receiving and inspecting your return, we will notify you and inform you whether the refund has been approved.
If approved, the refund will be automatically processed within 10 business days via the original payment method. Please note that your bank or credit card company may also require some time to process the refund.
If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at help@bbkstar.com.
To start a return, you can contact us at help@bbkstar.com. Please note that returns will need to be sent to the following address:
Rong Yu Cheng Xin Shou Fu Building, Room 601, Shuanglong Road, Jinjiang, Fujian Province, 362211, China.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt. If you find any defects, damages, or if you receive the wrong item, please contact us immediately. This will enable us to evaluate the issue and take the necessary steps to rectify the situation.
Exceptions / non-returnable items
Certain types of items cannot be returned:
- For customized products, once you reply and confirm [the production commencement] email, we will not accept any refund requests.
- For custom orders that were not communicated with customer service in advance, once production has started, the item will not be eligible for any refund requests. Customization will be carried out according to the specifications provided in the order notes by default.
- We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can proceed to make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.